It was winter of 2004, and had moved into a new rented house, and my family moved in. That is when I realized that I need a landline connection at home (even though I had a reliance mobile). So, at that time the best offer going on was reliance.... pay Rs. 1800, immediate connection and you are ready to go. The new technology called WLL, having good Internet speed (oh! Forgot to mention, you need to pay another Rs 1200/- to buy a data cable), and only 40 Paise/min from landline to my mobile! Wow.... that was my expression. On one Sunday I bought this marvelous piece of junk. Wow!!! started to use it within an hour....
Then started sufferings.... No proper signal ( is WLL similar to CDMA/GSM?).... connection drops out. And bills are tooo high! It went to hit peaks when I bought the so called data cable so that I can surf Internet at home. The connection speed was pathetically low ( oh! The guys said that ideally it should be 116 Kbps, but practically u will not get more than 28 Kbps, thats pathetically lower than BSNL Internet connection which at least guarantees around 56 Kbps). This lands us into higher amount of time to browse the same content / chat, and we have to pay higher amounts. Every concern informed to reliance was not et all taken care.
Come winter of 2006, the quality and service of reliance remained same; no improvements. My telephone bills are alarming, considering the BSNL provided broadband (dataone) at reasonable price. So customer (myself) decided to move for BSNL. Went to cancel the landline connection, ( I would like to refer the disconnection method too here, when going for connection reliance mentioned that, just to return handset and give a discontinuation request; that's it, within 2 days the connection will be removed). So, myself and my brother promptly went there and returned the handset. Oh ! That was smooth, except that they had questions like “ why are you discontinuing?”, and so on... well every business want to retain their customers. They promptly informed that, i will get back the returns in the form of a cheque within 45 days.
After 45 days? Well i started getting more bills... hey come' on i don't have your connection how could u send me a bill? Calling the customer care did not yield anything fruitful. This 3rd month after cancellation, and yet am getting bills, and now they are sending people to collect the bill at home. Calling on alternate number to pay the bills. This is absurd.
There is no relief yet...
